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WxCC Global or Team based auxiliary codes

In WxCC, new auxiliary codes can be added for use by a specific team. However, the method to enable these codes for agents is not ideal. If you want the codes to only be available to one particular team, it requires an administrator going to every other desktop profile, and updating it to 'specific' codes. Then the admin must specify the codes which those teams can view. This is very cumbersome and doesn't scale well at all.


Instead, the codes should be applied in the same way they are applied in Finesse Agent Desktop. The codes in that tool, can be marked as either global or team based. A code that is marked as global gets applied to everyone while a team based code only gets applied to the teams the admin specifies. This scales very well.


In short, WxCC Auxiliary Codes should not be applied within the Deskop Profile. Rather, they should be applied at the Aux Code itself like it is in Finesse.

  • Ryan Schuler
  • Feb 23 2024