User Community Feedback

We want the receptionist to be removed from the external calls outside of business hours. There are 4 other people in the queue that should receive the external calls 24/7. The receptionist during business hours should be top of the call queue to receive the external calls.

The night service policy has an option to perform busy treatment or forward to phone number based on a schedule. I don't know how this would help in our use case.

Thanks

Call Queue has Night Service policy that can help in the use case.

The queues for internal calls and external calls can be separated and schedules applied so the use case can be handled.