User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

If a Webex caller got disconnected, ensure that the call is disconnected as well on the callee's end.

Upon making an outgoing call, there occurred a problem in where the Webex caller was disconnected (call busy screen disappeared already), but the call continued to ring on the callee's (PSTN) side.


Probably due to the quality of the network on the Webex caller side, it failed to send a disconnection status signal to the Webex server.

This would have caused the call to continue ringing on the callee's phone. (TAC SR: 696919506)


Since it is a nuisance for the callee to have empty calls ringing continuously, kindly take measures to ensure that incoming calls can be disconnected in the event of a network failure on the Webex caller's side.


  • Chang Liu
  • Mar 5 2024