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Record button on WxCC CCD (Agent Desktop) disabled by default

We have a customer that wants to do on-demand the recording.

This would require the Record button to be disabled by default when the agent answers the call.

If needed the Agent would click on the Record button to start the recording.

Guest
Mar 11 2024

Contact Center

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Kristen Christopher commented

04 Apr 15:24

Use Cases:
Insurance company that needs to record the first statement of loss. This is only a portion of the conversation that needs to be recorded.
Workers Compensation Company - same as above. Ask is to record a portion of the agent/caller conversation during the initial report
Child Support - portions of these conversations need to be recorded
Mortgage - requirements per type of loan to record portions of call
Thank you!!

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