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Allow Webex Calling Users who are also WxCC agents to disable voicemail for inbound agent calls

Can you add a simple boolean check box in a user's Calling settings: "if WxCC Agent inbound call, disable voicemail". There must be logic in the programming for this because hunt group calls don't roll to voicemail, so let's offer the same for agent calls, as I have yet to work with any customer who wants an agent inbound call to ever roll to the agent's personal WxC voicemail--they always want it to route to the next agent, or next part of the flow, not to someone's personal voicemail.

  • Guest
  • Mar 12 2024
  • Future consideration