Feature Request Title: Implementation of Failed Call Error Reporting with 5xx, 3xx, and 6xx Error Codes
Requester: [Your Name/Department]
Date: [Submission Date]
Target Release: [Desired Timeline for Feature Release]
Background: In our current telecommunications system, we lack visibility into the volume and nature of failed calls. This data is crucial for maintaining high service quality and customer satisfaction. Specifically, we need to monitor failed calls that result in SIP response codes within the 5xx (Server Errors), 3xx (Redirection Responses), and 6xx (Global Failures) ranges.
Objective: To develop a feature within our existing telecommunications platform that enables us to view and track the number of failed calls accompanied by 5xx, 3xx, or 6xx error codes.
Feature Description: The feature should provide the following capabilities:
Real-time Monitoring: Continuously monitor call traffic to detect and record instances of calls that fail with 5xx, 3xx, or 6xx error codes.
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Detailed Reports: Generate daily, weekly, and monthly reports that include:
Total number of failed calls per error code category (5xx, 3xx, 6xx).
Breakdown of specific error codes within each category.
Timestamps for each failed call event.
Optional correlation of failed calls with user accounts or call destinations if applicable.
Filtering and Search: Allow users to filter and search through the data based on error code, time frame, user account, destination, and other relevant metadata.
Alerts and Notifications: Configure customizable thresholds for failed call volumes that trigger alerts for the network operations or support teams.
Data Export: Enable the export of report data in various formats (CSV, Excel, PDF) for further analysis or archival purposes.
API Integration: Provide API endpoints for integration with other monitoring tools or dashboards currently in use by the company.
Business Impact: By implementing this feature, our company will be able to:
Quickly identify and rectify systemic issues causing call failures.
Improve the overall reliability and quality of our call services.
Provide better customer service through proactive issue resolution.
Gather data to assist in future infrastructure planning and upgrades.
