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Update anonymous call rejection message to tell caller to reveal their caller ID

We are receiving reports that callers are having difficulty reaching our departments because the anonymous call rejection message is not descriptive enough to tell them to reveal their caller ID when calling. The current message reads "The number you are trying to reach is not able to receive your call."

I suggest something like the following: "The number you are trying to reach does not receive private or anonymous calls." This would help callers understand why their calls do not go through.

  • Gregorio Villa-Guardado
  • Mar 19 2024
  • Future consideration