User Community Feedback
Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
We have already opened a TAC case on this. It doesn't work. All of our locations are in the same country and same PSTN provider. Any help would be appreicated
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You can add a number from another location with the same PSTN provider and country as this user. If this criteria is not met, system will not allow to choose a cross-location number. If you still see an issue in spite of meeting the criteria, suggest creating a TAC case.
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Screenshot attached of error when we set Caller ID to number from another location.
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This does not work. We just tried this again. We go here. Users > "Example User" > Calling > Caller ID > External caller ID phone number > Other number from organziation > Select Number from location user does not belong to > Save > Error occurred while updating Caller ID settings. TrackingID: ATLAS_5bd78c91-447e-410c-b1b1-ddbc93229196_9
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You can assign a cross location number (any number in the organization) as a caller ID for a user. Please refer this article.
https://help.webex.com/en-us/article/nh3x9zt/Specify-caller-ID-options-for-users-and-workspaces
Use "Other number from organization" field under Management > Users > Numbers > Caller ID > External Caller ID Phone Number
Additional external caller ID phone numbers can be used as well.
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