Feature Request: Enhanced Peak Calling Reports for Cisco Control Hub
Description: Currently, within Cisco Control Hub, there exists functionality to generate reports on peak calling activity within specified time intervals. However, these reports lack granularity in distinguishing between different calling plans, particularly for distinguishing Webex Calling Plan calls from overall Webex calls. This feature request aims to enhance the reporting capabilities of Cisco Control Hub to provide more detailed insights into peak calling activity, specifically focusing on Webex Calling Plan utilization during peak periods.
Requested Features:
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Enhanced Filtering Options:
Introduce specific filters within the peak calling report generation interface to allow users to isolate Webex Calling Plan calls.
Options to filter by calling plan type (e.g., Webex Calling Plan) to differentiate between various calling plans offered by Cisco.
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Dedicated Webex Calling Plan Utilization Report:
Implement a dedicated report within Cisco Control Hub that focuses solely on Webex Calling Plan utilization during peak periods.
This report should provide comprehensive insights into the number of inbound and outbound calls made using the Webex Calling Plan during peak hours.
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Customizable Time Intervals:
Allow users to customize the time intervals for which peak calling reports are generated, including daily and weekly intervals.
Flexibility in choosing timeframes enables users to analyze peak calling trends over different durations according to their operational requirements.
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Automated Report Generation:
Implement automation capabilities to schedule the generation and delivery of peak calling reports, including the dedicated Webex Calling Plan Utilization Report.
Scheduled reports can be delivered via email or integrated directly into the Cisco Control Hub dashboard for convenient access.
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Seamless Integration with Call Detail Records (CDRs):
Enhance integration with Call Detail Records (CDRs) to ensure accuracy and completeness of data presented in peak calling reports.
Seamless access to CDRs from within the reporting interface enables users to validate and refine their analysis as needed.
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Export and Data Visualization:
Enable users to export peak calling reports in various formats (e.g., CSV, PDF) for further analysis or sharing with stakeholders.
Incorporate data visualization tools within the reporting interface to present peak calling trends and insights in a visually appealing and easily understandable manner.
By incorporating these requested features into Cisco Control Hub, users will gain valuable insights into Webex Calling Plan utilization during peak periods, facilitating informed decision-making and optimization of communication resources.
