User Community Feedback

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NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Webex Contact Center Call Recording View

We need the ability to separate Supervisor view in Call Recording for Webex Contact Center. Currently, if a Supervisor looks at Call Recording they can see every recording for every Contact Center within our organization. There needs to be a separated view that only shows a supervisor their employee's call recordings. Example: Customer Service should not be able to listen to IT call recordings.

  • Amanda Litvak
  • Mar 25 2024