User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Include Support Contract information and reporting for devices registered to WebEx Control Hub

The ability to integrate Device Management Systems, such as TMS, with Cisco’s support contract services is currently available. However, when we migrate our devices from an on-premise solution like TMS to WebEx Control Hub, we lose this capability.

I am submitting this feature enhancement to integrate WebEx Control Hub with Cisco’s Support Contract inventory and accounting system. This enhancement will allow customers to view maintenance status directly in the Control Hub.

Please feel free to reach out if you need further clarification.

  • Guest
  • Mar 28 2024
  • Nat Bennett commented
    1 May 12:21am

    This feature is critical to us migrating from TMS to Control Hub. Not sure Control Hub's reporting and structure isn't as good as TMS, as it seems like a step backwards.