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Customization of the integration data between MS Dynamics and Webex Contact Center

My customers are using MS Dynamics and Webex Contact Center, and they need to use multiple phone numbers for communication with their customers. Currently, only three values, "telephone1", "telephone2", and "mobilephone" are linked, and there is a restriction that only numbers registered in D365 with the above names will pop up incoming calls. In reality, we would like to be able to customize the values that can be linked, as we may need to register more numbers or register numbers for other purposes.

  • Guest
  • Apr 4 2024