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Webinar: Create Attendee URL for Users who do not get Email from Cisco but when Random Authentication ID is used


When you book a Webinar with "Generate Random ID authentication for each registrant" then an issue may occur if the registrand is not getting mails from Cisco (e.g. blocked mail,...)

Currently the Host has no option to generate a Attendee URL for this affected user to allow him to join the Webinar.

There is only a Workaround to send the affected user/attendee the panelist url and downgrade him in the meeting to attendee. But during that time the attendee is able to see the other attendees and with external use cases this is a no-go.

  • Johannes Ebner
  • Apr 12 2024