User Community Feedback

The Supervisor features for monitoring, coaching, barge, take over are meant for a Supervisor in a call queue environment managing agents in a call queue and not a general-purpose calling feature.

It was an error that allowed it to work for calls other than call queue and hence has been corrected.

If there is such a requirement for non call queue calling feature, please raise a separate Aha! request and the appropriate PM will evaluate it.

Some customers was used to use call queue supervisor function such as silent monitoring even though the call was not made via CQ. the behavior was changed recently without notice. If Webex calling has option selecting it, it would be nice.