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Allow Administrators to set Queue Agent Status

As an administrator we can only join/unjoin users to a queue. We need to also be able to mark users unavailable/signed out/etc as agents may forget to do so, and call bounce behaviors may not work as expected.

  • Guest
  • Apr 17 2024
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  • Admin
    Praveen Kumar Garlapati commented
    18 Apr 11:14

    This feature is now available in Customer Experience Essentials for Supervisors.

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