User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Allow Administrators to set Queue Agent Status

As an administrator we can only join/unjoin users to a queue. We need to also be able to mark users unavailable/signed out/etc as agents may forget to do so, and call bounce behaviors may not work as expected.

  • Guest
  • Apr 17 2024
  • Shipped
  • Admin
    Praveen Kumar Garlapati commented
    18 Apr 11:14am

    This feature is now available in Customer Experience Essentials for Supervisors.