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Cisco PSTN needs to pass caller phone number even when it comes to them in a protected way instead of removing number before sending

We have calls that come through as unavailable as both caller id and phone number. Support confirmed they can see the number at the Cisco PSTN side but since the call was sent in a "protected way" they can't or will not pass on the number to us. This is causing solicitation calls and/or unwanted calls specifically to our executives

  • Guest
  • Apr 24 2024
  • Need more info
  • Admin
    Sanjay Sinha commented
    3 Jun 04:23am

    Unavailable number applies when the call is received with the user portion is a value such as "anonymous", "restricted", "unknown", or "unavailable" instead of a phone number and privacy is resticted.
    These values are set by the SP and WxC as call control should honor them.
    Please let me know how to proceed with this ticket.