User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Handling Video over WebRTC on Agent Desktop

Requesting functionality for a CC agent to accept video calls queued and routed through WxCC from a browser, from video enabled end points and from mobile devices. The video call should be routed and handled similarly to voice calls and the system will record and will maintain metrics as at present for voice.

  • Raffaele Lagana
  • May 2 2024
Contact Center

Related ideas

 
Terms of Service Privacy Policy Cookie Policy Trademarks Feedback

©2020 Cisco and/or its affiliates. All rights reserved.