User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Pre recorded agent announcement

Currently in Cisco PCCE, the system allows the system to play the agent name or recorded message upon answering the call. This reduces the effort for the agent to announce their name for every call that is delivered.

  • Kip Carman
  • May 15 2024