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Device overflowed to cloud with reason code - "The client type is excluded from landing on a Video Mesh cluster."

When we check the reason code for device overflowed to cloud from VMN setup, we see the reason code as ""The client type is excluded from landing on a Video Mesh cluster.", we understand that it is because that is a setting that the customer has enabled to not allow a specific type of client or device not to use the Video Mesh node in your case you excluded Webex app desktop and mobile. Every time that excluded client or device tries to join a meeting you will see that overflow message - "The client type is excluded from landing on a Video Mesh cluster."

However, it creating confuse and it shouldn't provide any reason code for devices that not enabled to use VMN.

  • Mohammed Ismail Rafideen
  • May 29 2024