User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Office Hours for Calling

We need office hours for calling where users PSTN calls will be sent to voicemail outside of their working hours.


For clarity, quiet hours does this, but it also blocks notifications of messages. Users have a requirement to set quiet rules separately for PSTN calls and messaging.


This is possible on other platforms, such as RingCentral (https://support.ringcentral.com/article-v2/Setting-your-work-schedule.html?brand=RingCentral&product=RingEX&language=en_US)

  • Guest
  • May 30 2024
  • Already exists
Calling: Webex Calling
  • Admin
    Sanjay Sinha commented
    03 Jun 04:15

    yeah notification is a problem. we will fix that

    ×

    Attachments Open full size

  • Guest commented
    03 Jun 02:41

    whilst this may work. I don't accept this as a solution. the implementation from a user perspective is bad. it is confusing to tell a user to enter their own number, just to be able to forward to voicemail.

    additionally, you still receive notifications when calls are forwarded. with quiet hours, you do not get any notifications at all. this is the experience users want. Make this control accesible directly in the webex app.

    ×

    Attachments Open full size

  • Admin
    Sanjay Sinha commented
    02 Jun 17:29

    You can configure Selectively Forward Calls to have calls routed to voicemail after hours

    ×

    Attachments Open full size

Related ideas

 
Terms of Service Privacy Policy Cookie Policy Trademarks Feedback

©2020 Cisco and/or its affiliates. All rights reserved.