Feature Request: Improved Call Transfer and Extension Management Interface
Summary: Enhance the call transfer and extension management interface to streamline the process of redirecting calls to off-site extensions and ensure that changes to extensions are saved and updated correctly without requiring workaround solutions.
Description: The current system interface presents challenges when users attempt to redirect calls to off-site extensions, diverging from the default auto attendant settings. Specifically, the interface allows the modification of descriptions to enable the save option, but fails to update the extension as intended. Users have identified a temporary workaround involving the deletion of the existing extension, which suggests a deeper systemic issue within the interface design and functionality. This feature request proposes enhancements to resolve these issues and improve user experience.
Issues Identified:
Call Transfer to Off-Site Extension: Users face difficulties when trying to redirect calls to off-site extensions, especially when deviating from auto attendant defaults.
Save Button Functionality: Modifying descriptions to activate the save button does not successfully update the extension, leading to user frustration.
Temporary Workaround: The need to delete the existing extension to apply changes indicates an underlying flaw in the system's design.
Proposed Enhancements:
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Streamlined Call Transfer Process:
Simplify the interface for redirecting calls to off-site extensions, ensuring clear, intuitive options are available.
Provide guided steps or a wizard to assist users in the call transfer process, reducing the likelihood of errors.
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Reliable Save Function:
Ensure that changes made to extension settings, including modifications to descriptions and other parameters, are saved and updated correctly.
Implement a confirmation message or notification indicating successful updates to reassure users.
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Error Handling and Feedback:
Introduce improved error handling mechanisms to alert users when an update fails, providing specific feedback on the issue.
Offer suggestions for corrective actions within the interface to guide users towards resolution without requiring external workaround solutions.
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Interface Redesign:
Assess and redesign the extension management interface to address identified usability issues.
Conduct user testing to ensure the new design meets user needs and simplifies the call transfer and extension update processes.
Benefits:
Improved User Experience: Users will experience a more intuitive and reliable interface, reducing frustration and increasing efficiency.
Reduced Need for Workarounds: Addressing the root cause of the issue will eliminate the need for temporary fixes, ensuring a smoother workflow.
Increased Accuracy: Ensuring that changes are correctly saved and applied will lead to fewer errors and misrouted calls.
Conclusion: Implementing these enhancements will address the systemic flaws in the current call transfer and extension management interface, leading to a more user-friendly and reliable system. By focusing on streamlining processes, improving save functionality, and redesigning the interface, we can significantly improve the overall user experience.
