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Improve the user experience of CUCM Hunt groups for Cisco Jabber

Current CUCM Hunt-group solution is a quick and dirty implementation where it is the Device that is logged in or out of the Hunt Group. This is with todays solutions with Remote Destinations and Jabber-devices on the same line not an ideal solution.

Cisco dev, please recreate the CUCM Hunt-group logic so it is the Line that is logged in or out of the Hunt group.

Make the UI for Cisco Jabber "Hunt group & Pickup" tab so that there is a Divider for each line and put a flip-slider (log in/out) for each Line Group that the line is a member of. Show the current logged in and maxed member-count next to the flip-slider (for example 3 out of 11)

Make this avilable for all Cisco Jabber devices and also include support for Remote Destinations as member of line groups.
Make the same line group-options also available through the EndUser Selfcare portal.

Any additional statistics like Queuestatus of the Hunt Group and Hunt group call history is a bonus but i can see some performance and technical limitations with this.

  • Mikael Hansson
  • Nov 6 2020
  • Will not implement
  • Admin
    Jefferson Lu commented
    25 Jan, 2021 06:34am

    We already improved the user experience in Webex App, please migrate to Webex App