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Jabber Softphone Feature Needed

Hi, I was instructed to put this feature request here as there is still a use case that only CIPC can currently address that Jabber cannot. In contact center environments using extension mobility (the agent extension is on the EM profile), when agents need to work remotely, they cannot use the Jabber softphone as it doesn't support extension mobility. They still have to use CIPC. CIPC is EOL and this is a fairly common use case where it is still the best option available. As Jabber 12 is adding support for multi-line, in part for contact center agent support, I believe this use case should be addressed as well.Thanks,Dominic

  • Guest
  • Nov 6 2020
  • Will not implement
  • Admin
    Jefferson Lu commented
    31 Dec, 2020 06:42am

    We have no plan to implement it in Cisco Jabber, but we will consider it in Cisco Webex App, please migrate to Webex App, if you want this feature