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Finesse Phonebook integration with LDAP or UDS

Customers always find it odd that with a top of the line contact center, they still have to manage phonebooks with csv files. It seems like it wouldn't be too hard to add a UDS option or LDAP with group filters, etc. We are currently in the process of ridding major bugs in UCCX / SocialMiner / Finesse email with Office365 integration as the agents emails just crash. It has been hell going through this process. After the BU stabilizes the issue, I will lookat getting into a demo and price points.

  • Jeff Levensailor
  • Nov 6 2020
  • Future consideration
Contact Center
  • Mourad ESSID commented
    January 27, 2023 09:54

    We already have all phone numbers on LDAP ! Why we need to use CSV ?

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  • Guest commented
    November 05, 2021 10:27

    Manually maintain the phone book is not a proper way to do it

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  • Ken Norton commented
    January 08, 2021 00:41

    Finesse Phonebook LDAP integration is asked for a lot by customers. I agree with Jeff.

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  • Rajiv Krishnan commented
    November 09, 2020 05:04

    Not heard of this ask from too many customers.We shall keep a watch and evaluate this feature for roadmap consideration, if we have customers asking for it.

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