User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Webex Contact Center Routing Strategy - Renaming or Changing default behiour

Hello - Currently there is no option to rename or change the routing strategy behaviour to default without deleting and re-creating it. Would be a nice to have feature for the admins for ease of management, especially while dealing with multiple routing strategies.

  • Raj S
  • Nov 6 2020
  • Future consideration