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Disable missed call logs for answered calls in hunt-groups

Great improvement for customer support teams or attendant handled by hunt-groups. Lot of customers are complaining about missed call logs on phone display even when callls coming from hunt-groups are answered by a member of the group.Example if you have a brodcast line-group for attendant purpose, if an incoming call is presented on all members, nobody knows if the call was answered by someone and is logged as missed call on all phones.So, some people are erroneously calling back the number.This feature is available on most traditionnal PBX.There is a feature to disable missed call log on shared line appearance, but not for calls coming from hunt-groups.

  • Guest
  • Nov 7 2020
  • Already exists
  • Joshua Green commented
    26 May 06:51pm

    I believe Susan is answering for CUCM not Webex. This is still an issue another year later in Webex Calling.

  • Admin
    Susan Hopkins commented
    12 Mar, 2021 05:22pm

    This is supported since 12.5 SU3 and the latest phone firmware.