User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

WebEx Teams - Contact Person Enhancement

When you want to contact people to collaborate you have two options. 1 - Create a space and add people. 2 - Contact a person. It would be a good idea to change option 2 to allow multiple users to be contacted and automatically create a space. The users of the space could then rename whatever the space name that the system created would. This could eliminate the need to have multiple options (1 & 2) in order to collaborate and simplify the user experience.

The reason #2 exists is to allow for the use case of working with just 1 person but not allowing other folks to enter the space without approval and see all the contents of what might be a private interaction. So there is a use case for keeping that space 1:1, having said that I have myself advocated a change here. The workflow should allow a 1:1 space but then allow the person who created that space to make it a multi-person space. Now when you do that you should provide 2 options to the user 1) Take the content and messages 2) Just take messages. I realize as soon as this is turned on, some customers will want this admin configurable i.e allow 1:1 to become a multi-party and others will also want end users to decide. I hear all this is being looked at but right making a 1:1 space into multi-party isn't there for privacy reasons.

  • Guest
  • Nov 7 2020
  • Will not implement
  • Bryce Deneen commented
    12 Apr, 2023 06:19pm

    This is a feature in all modern chat solutions (slack, teams, ring central, etc).

  • Anjali Misra commented
    13 Mar, 2023 02:06pm

    It would be really useful to have conversations (direct messages) with more than one person rather than having to create a space each time (standard functionality in slack)