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Set CUCM Phone / User ine / presence to busy whlie doing a webex call

Background:

We have successfully connect CUCM with webex teams client (expressways) so we can use the webex teams client as replacement for CIPC and jabber client.

Situation now:
If we do a CUCM call the line is shown as busy / red. If we get a second call the caller gets a busy tone, dependent on the cucm settings of the line.

If we do a webex call the CUCM line is shown as available / green. If we get a second call the teams client shows a popup and plays a sound.

Like to have:
If we do a webex call the CUCM line should be shown as busy / red. Depending on the cucm settings of the line (1) a second call should get a busy tone.

Special like to have:
Show the calls that got a busy tone in the list of calls

Best Regards,
Marcus

  • Guest
  • Nov 7 2020
  • Already exists
  • Guest commented
    March 15, 2022 09:46

    While the option Ryan Li has described exists for Webex desktop clients and serves the purpose, it's still missing in mobile clients.

    We need a solution to stop UCM calls on a mobile client currently busy in a Webex call or meeting.

  • Admin
    Ryan Li commented
    August 31, 2021 06:20

    On Webex desktop client, Settings-Notifications-Direct calls, you can choose "Only mute notifications when i'm in a meeting or on a call", and tick the checkbox of "Automatically decline incoming calls".