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RisPort Hunt Group Status (COVID-19 issue with Jabber, etc.)

Request:The ability to query the status of a hunt group's status.
Justification:Especially now that we have Jabber in play with remote workers it has become difficult to know what CUCM thinks the operational state of hunt groups may be or not be at any given moment. Other than RTMT it is very difficult to know the real state of the hunt group. You could previously SQL query through AXL the dhynamic Hlog table, but that is not the truth of the decision making CUCM has made.
Use Cases:

Are there really anyone logged into the group?
Which Jabber devices are logged into the hunt group, but are not registered or currently active?
Will the group be busy?
How many people are in queue?
Is no one available and the not available rule going to trigger?

  • Guest
  • Nov 7 2020
  • Will not implement
  • Sanjay Sinha commented
    27 Jan, 2021 06:41am

    Just to be clear, is the ask to provide a hunt group status on CUCM admin page for a supervisor to know the HG status?