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Differentiate international calling and toll vs. toll-free in Control Hub Analytics

Currently, the calling information in Analytics only breaks down call-in vs. callback, and doesn't mark between international calling vs. domestic. It's on me to dig through call data and determine whether a call was domestic/international or toll-free/toll. Request: Mark calling reporting to differentiate these categories similar to Telephony reports. I have several customers who need recurring Telephony reports from that system because they can't access it in the Control Hub.

  • Kim Parizo
  • Nov 17 2020
  • Shipped
  • Kenny Pitchford commented
    8 Dec, 2020 10:52pm

    Yes, I'd like to see this too. Better yet the same categories as we see in the raw detail report. FYI -OTT is for different types of Edge Audio connections. Which currently are all bundled into one number as well.

    VOIP

    MCU-IP

    CALLBACK-INTL

    CALLBACK

    CALLBACK-OTT-INTL

    MPV with CMR Enabled

    CALLIN

    CALLIN-DID

    CALLIN-TOLLFREE-DID

    CALLIN-OTT

    CALLIN-TOLLFREE

    CALLBACK-OTT-INTERNAL

    CALLIN-OTT-DID

    CALLIN-OTT-TOLLFREE

    CALLIN-OTT-TOLLFREE-DID

    MPV

  • LAURIE GREENBERG commented
    18 Nov, 2020 03:31pm

    Yes, this is very useful info to have!

  • Gina Cline commented
    17 Nov, 2020 10:28pm

    Agreed --this would be very helpful. And to take it to another level, would be GREAT if analytics could break-out by country/region also.

  • Guest commented
    17 Nov, 2020 09:51pm

    I agree, this would be very beneficial

  • Guest commented
    17 Nov, 2020 09:49pm

    finally! great idea