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Improve presence for Webex Teams

Right now Webex Teams has very little as far as automatic presence, even though its integrated with outlook it will only show you as "in a meeting" when you are joining a webex meeting from the teams client. This is problematic due to the lack of feature parity between webex teams and webex meetings app, most of of users join from the meeting app because of this. There's also no automatic "away" on webex teams when users lock their PC's, this is a feature present in Jabber that many of our user relied on to determine if coworkers are actively on the client.

  • Nathaniel Mulvihill
  • Nov 30 2020
  • Future consideration
  • Apr 7, 2021

    Admin response

    Thanks for the feedback Nathaniel. The ask for automatic Away when a user closes their PC is noted.

    For "In a meeting" availability in the Webex App, this is supported whether a user joins from the Webex Meetings app or the Webex App. Are you seeing something different?

  • Nathaniel Mulvihill commented
    April 19, 2021 17:58

    If my Cisco account rep sends me a meeting and I join it via the email it won't show my presence as "in a meeting", I think it has something to do with them being on another webex tenant, I've had to same scenario happen when a TAC engineer sends me a meeting invite.

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  • Ben Laakso commented
    April 19, 2021 16:52

    Could I also request that if a user is in an Outlook meeting, but they're not using the Webex client (face to face, cell phone instead, etc), that an inbound call still get the same treatment, as if they're using Webex (ie: calls are muted, or single beep, instead of continuous ringing).

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