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Include 'Call with edit' functionality in Webex Teams

My organization is about to migrate from Jabber to Webex Teams and one feature that doesn't yet seem to be available in Webex Teams is 'Call with Edit'. When you search for a contact, and a list is returned that includes results from Outlook contacts, they don't always have the required prefix digit for PSTN calls, or aren't formatted in E.164. This means when you click to call, the call fails. Our users have provided feedback that they loved being able to 'Call with edit' and quickly include the required prefix digit for PSTN dialing, and then place the call with success. Please can this idea be considered for a future release?

  • Oliver Drew
  • Dec 4 2020
  • Not likely to implement
  • Matt Blodgett commented
    29 Apr, 2021 06:11pm

    As an operations manager, I can confirm that our user community around the world relies on this feature to mitigate the error encountered when other users do not properly add their E.164 phone numbers to Active Directory. Loss of this feature is likely going to put the new Webex App in a bad light at its introduction. I feel that any global organization would expect to be able to manipulate digits associated with a Click to Call feature.

  • Dietmar Kuepper commented
    29 Apr, 2021 02:58pm

    Yes, it is useful.