User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Enhance CER mobile location updating for Jabber users

In order to help customers meet the Ray Baum act requirements coming in the next two years, we need Cisco Jabber for Windows/Mac to be integrated with CER such that it will prompt users for their location for E911 purposes and update that information into CER. Currently the only way to update this location information is through the CER website, which for MRA users would require a VPN client connection to access. We cannot in good faith sell customers CER right now if they have a large mobile Jabber workforce.

This is to meet the Ray Baum act requirements coming in the next two years:

Jan. 6, 2022

Provision of dispatchable location or alternative location information from MLTS on-premises, non-fixed devices and off-premises devices

  • William Steahr
  • Dec 4 2020
  • Will not implement
  • Admin
    Jefferson Lu commented
    7 Dec, 2020 08:28am

    Please migrate to Webex App, we will have better support in Webex App