In the Teams application, the unread message indicators (blue dots and blue "@" symbols) on individual conversations fail to display correctly when the Notification setting (Settings -> Notifications -> Messages -> Spaces) is set to anything other than "All Messages".
This makes it impossible to determine which conversations have pending unread messages unless you re-enable the "All Messages" notification setting or by clicking through all open conversations to find the ones with unread messages.
It also results in a discrepancy in the conversations with unread messages marked with blue dots and "@" symbols and the blue "conversation bubble" in the left margin that is decorated with a red number indicating the count of conversations with unread messages.
To Reproduce:
Verify that there are pending unread messages: In the left margin the unread conversation count bubble shows a non-zero count (in red) of conversations with unread messages.
Set notification to "All Messages": Settings -> Notifications -> Messages -> Spaces -> All Messages
Observe that the number of conversations with unread messages marked with a blue dot (and sometimes with a blue "@" symbol in the case of mentions) matches the number in red on the conversation bubble in the left margin.
Set notification to "Off": Settings -> Notifications -> Messages -> Spaces -> Off
Expected:
Conversations with unread messages continue to display the blue dot or blue "@" symbol
The count of conversations with unread messages shown in red on the conversation bubble in the left margin matches the count of blue dots and blue "@" symbols
Actual:
Conversations with unread messages are no longer marked with the blue dot and/or the blue "@" symbol
The count of conversations with unread messages shown in red on the conversation bubble in the left margin no longer matches the number of conversations with unread messages (they are no longer marked with blue dots and blue "@" symbols)
Discussion:
It seems that this is a failure of the application to separate:
New message notifications: the popup messages and sounds produced on arrival of new messages.
Unread message indicators: the display of blue dots or blue "@" symbols and the red count indicator in the left margin indicating the count of conversations with unread messages.
Clearly, the two are separate ideas and are a standard feature of messaging apps, but WebEx Teams (Messaging) seems to have departed from the idea of "unread message" indicators and is treating them as notifications, which they are not.
What I am saying is that a notification is something that is delivered at the time of the event and the other is an indicator presented to the user at all times to indicate the state of that thing.
