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Webex Team connected to a Device (ipphone) should use the EM profile description instead of Hard phone default description

This should be a bug but was told it's working as designed.

Case scenario: Ip phones are all deployed with Auto DN (1XXX) to shared mobility desks with restricted profiles.

User's signs into IP phone with EM.

When the user uses Webex Teams to attach to the EM profile desk phone, the Webex teams Client displays the Description of the IP phone before EM logged in. That is, it shows - "Auto DN 1111" instead of the EM profile Description like "John Cisco- 55557" in the top right hand corner on Webex Teams.

This request is to use the EM Logged in profile description that the WxT client is actually connected with.


Also ref:

  • Ann Trang Hoang
  • Dec 15 2020
  • Need more info