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Webex CC - Real Time Agent Coloured Status Change

Real Time Agent Status report should change colour depending on status similar to CUIC, i.e Red for Unavailable, Green for Available and Orange ofr IN Call/Wrap Up - This will alow supervisor who managing the call centre to easily see agent status

  • Guest
  • Dec 16 2020
  • Future consideration
Contact Center
  • Vikram Gururaj commented
    December 16, 2020 11:55

    Hi Peter - As discussed in our meeting, this is on our future roadmap

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