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Webex CC - Customer Analyzer Heat Map - SLA Green

Heaty Map reports for SLA and % should turn from light green to bright green as the % increases to show that the SLA is being met. Changing the colour from Light Red to Dark Red indicates the SLA is worse

  • Guest
  • Dec 16 2020
  • Future consideration
Contact Center
  • Varun Kulkarni commented
    February 10, 2023 18:32

    @Peter - this is being considered as a future enhancement along with the Analyzer UX Refresh.

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  • Vikram Gururaj commented
    December 16, 2020 11:53

    Hi Peter,

    As discussed in our meeting this is on the future backlog to select the color for the heatmap

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