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Webex CC - Masking Wrap-Up code option for Supervisors

Currently for Supervisors both the Aux Codes i.e. Idle and Wrap Up Codes are visible which empowers them to create any of these Codes. We want to restrict Supervisors only to the Idle codes and they should not be able to add/modify the Wrap Up Codes. Is there a way we can mask/grey out the Wrap Up code option and only make Idle Codes visible to Supervisors. If we can do this then we can restrict Supervisor's access to Idle Codes only. Would appreciate if this enhancement is dealt with on priority

  • Guest
  • Dec 25 2020