User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Webex desktop app show meetings calendar from 2 mailboxes

We have a user who has 2 mailboxes. The user wants the Webex Desktop app to fetch meeting details from both of his Outlook calendars. Can you check if this is possible?

Webex site: cognizantcorp.webex.com

I did look around to check if there is a workaround for this besides manually adding the .ics file to the desired calendar, but due to the application logic, multiple mailboxes are not supported at this time.

Even though Outlook supports more than 1 mailbox, because the logic of Webex account is to have a single host user account, the Desktop app will only associate itself with the calendar that is associated with the email that is used to log into the application.

As you have already stated in point 5 of the article: https://help.webex.com/en-us/WBX28944/How-Do-I-Troubleshoot-Schedule-on-Behalf-of-Issues, it is officially documented that Webex only supports a single mailbox for each user.

If needed you could submit a feature request for the same:

https://ciscocollabcustomer.ideas.aha.io/

  • Pratap Kodakkadath
  • Dec 28 2020