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Webex CC - Agent State change - Supervisor Functionality

Is it possible for a supervisor to change an agent’s state to Break/Available/Not Available?

If not , can this be added as a functionality to do so?

  • rohit pisal
  • Dec 29 2020
  • Martin McDonnell commented
    7 Aug, 2023 01:58pm

    Urgently needed.

  • Guest commented
    15 Aug, 2022 12:39am

    It has 26 votes but no response from Cisco end, disappointment!