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Webex CC - Agent State change - Supervisor Functionality

Is it possible for a supervisor to change an agent’s state to Break/Available/Not Available?

If not , can this be added as a functionality to do so?

rohit pisal
Dec 29 2020

Contact Center

Comments (2)
Votes (50)

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Martin McDonnell commented

August 07, 2023 13:58

Urgently needed.

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Guest commented

August 15, 2022 00:39

It has 26 votes but no response from Cisco end, disappointment!

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