User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Webex CC - Agent routing

We need ability to route to an agent in Webex Contact Center - there are organizations that need certain dedicated agents to be used for a specific customer - this requires a Queue Routing Strategy to route to an agent as opposed to a team - thanks.

  • Ramesh Thirugnanam
  • Jan 8 2021