User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Ringer & Alerts volume control for Webex (Teams) soft phone

In Jabber there is a Ringer & Alerts Volume slider so you can adjust the ringer volume for both your PC speakers and headset if you have "All Devices" selected for Ringer & Alerts. In Webex (Teams) there is no way to adjust this volume.

  • Guest
  • Jan 28 2021
  • Tilman Schmidt commented
    August 27, 2021 09:25

    Right now I have no choice but to set the ringtone for direct calls to OFF because all other ringtones are so loud as to hurt my ears. Consequently I have to tell people not to call me on Webex for anything important because I might not notice their call.

  • Guest commented
    August 22, 2021 18:31

    YES please this is driving anyone who works in a Call Center nuts! How can you overlook this feature?

  • Sean Scott commented
    August 10, 2021 20:18

    As we've started the transition from Jabber to Webex we've also been getting complaints about the the lack of ringer volume controls since it's very loud by default.

  • Guest commented
    July 22, 2021 06:26

    Hi team, Many of our clients would like a quieter ringtone, but a louder in call speaker volume, currently I can see no way to control these levels independently, this would be a great enhancement please, as you might be in a call and turn up the system volume to hear better, then afterwards your ringer volume is too loud.