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Webex App (previously Teams) should be able to get the information from outlook and display it on the Webex app calendar

Webex APP (previously team) processes the Calendar information from outlook different to the Webex Meeting App and Jabber causing meetings to not show correctly on the calendar application. Because of this the calendar on the application requires either extra steps from the user for the meeting to be able to show or it simply won´t show while the Meetings app does have that information.


One example is meetings where the invitation is to a distribution list as per https://help.webex.com/en-us/WBX000028363/Troubleshooting-Webex-App-and-Service-Meeting-List-Issues

If a distribution list is invited to a meeting, the meeting won't appear in the users' Webex meeting list. If users want the meeting to appear in their meetings list, they must accept the invitation and send the response to the meeting organizer.


If this is the case the customer will not be able to see that meeting on the Webex app calendar until they accept the meeting and send the response, the issue in this type of cases is that the response sometimes is blocked by the organizer causing the meeting to never be shown on the app.


We need for the Webex APP to show this type of meetings even if the invite is to a distribution list.

  • Eduardo Brambila Lozano
  • Jan 28 2021
  • Shipped
  • Jan 28, 2021

    Admin response

    This is in EFT. GA soon. Don't have exact date