User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Add Non-User Directory Entries Within Webex

We are an AD-synced, on-prem CUCM org and I need to be able to add dial-by-name entries into our Webex org so our users can locate them. These entries are meant as administrative endpoints - not users but Hunt Groups, reception entries, and other non-person objects that can be searched by their name within the Webex client.


For example we have an administrative group called The Hub that works off of a hunt group. We want our users to be able to search for them by just entering the name - Hub - in the Search field in Webex. Currently the only way we could accomplish that would be to create a "dummy" account in AD that gets fully licensed, configure them for calling in Webex, create a fake device in CUCM with CallFwdAll set to forward to the Hunt Pilot I referenced before. That's a whole lot of configuration, not to mention a license wasted, just for adding an entry to our company directory.

  • James Fischl
  • Feb 8 2021
  • Need more info
  • James Fischl commented
    7 Jan, 2022 03:13pm

    @Junyi Thank you! To answer your questions:


    1. Not exactly. A Hunt Group is a CallManager concept for a single phone number called a Hunt Pilot that in turn can reach out to a group of users (the Hunt Group). However because the Hunt Pilot is not a user it therefore is not searchable in Webex like licensed users are. What I want is the ability to manually create customized entries for the search-by-name directory in Webex without consuming a license so all the users in our org can, for instance, search for The Hub by name and call its hunt pilot. Currently this is not possible.

    2. I would expect searching for The Hub to allow it to be called like any user with a phone number. If the user was configured for IM it would also allow starting a direct IM space with them. I would expect the process of adding one of these custom entries to involve specifying the entry's name, phone number, a photo or icon, and some description information.

  • Junyi Chu commented
    7 Jan, 2022 06:49am

    Hi, this request looks valuable for us to support. Before i move it to backlog to reivew, i have a few quesitons to clarify.

    1. It looks the Hub is a group with mutiple members. So, it woudl be good if Webex can support group name based search?

    2. When a user search out the group e.g., the Hub, what can the user do consequently? is it going to start a meeting? or making a call?