User Community Feedback

Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.

NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.

Add option to hide inactive contacts from Contact view

The WebEx contact view is much more cluttered than Jabber because it does not allow you to hide contacts who are inactive. I often want to check status of a contact quickly before interrupting them, and it is much harder to find them quickly when all the Inactive contacts are showing as well.

I understand that because of message persistence you may want to message someone who is not currently available, but 80% of the time I want to message someone who is actually there and can answer back quickly.

  • Guest
  • Feb 11 2021
  • Already exists
  • Guest commented
    7 May, 2021 02:57pm

    view -> Show offline contacts is the way to do this in JABBER.
    This option is not in the Webex client as far as I can see. Group by or Filter by (status) would accomplish this - I agree with Dominic on that.

  • Admin
    Jefferson Lu commented
    7 May, 2021 01:00pm

    You can change it in view->Show offline contacts

  • Dominic Fidler commented
    12 Feb, 2021 09:49am

    or add a Group By (status) filter