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Currently when Jabber receives a phone call it resolves the calling party number to a name by looking at the cache, Outlook, LDAP, and then finally the provided calling party name from the SIP invite - in that order.
This lookup order creates a problem in that we want Communications Manager to be the authoritative source for calling party names. If it is not then we have to ensure that Active Directory is a perfect mirror of the phone configuration and even if we do that calls from shared line still don't work as Jabber just picks the first Active Directory user with that phone number configured.
This request is to add a feature or control to Jabber such that the provided SIP calling party name takes precedence.