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Personal room devices offer inconsistent UX

When using a room device in personal mode, the device will permit to join a Webex meeting from the device itself as well as using an app on a PC or mobile device.

If joining the meeting from the room device itself, the session is initiated as the owning user himself. The participant list will only show the display name of the user. As the device is not acting as a shared device, all other clients will not be able to join the same session though.

If the device is being used via proximity from an app, the device will join with its system name. This will create a shared device context that more than one client can join. This in itself is already inconsistent and should be fixed.

Also, "showing off" with your device type in the participant list is entirely counterproductive to the acceptance of using more room devices in personal mode.

  • Guest
  • Feb 18 2021