User Community Feedback
Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
Thank you for posting this idea Patrik.
Not to raise the bar but it would be great if there was a configuration in the Softphone settings of the Webex App to automatically attempt reconnection after a period of time of disconnection. As it stands we have customers whose softphones have unregistered due to a brief disconnection (of VPN) or token expiration and they don't realize the softphone is not registered and they are not receiving calls.
At a minimum there needs to be something that alerts the user (or automatically reconnects) to the fact that their softphone is not connected.
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Requested feature enhancement should automatically renew the refresh token (when SSO is enabled). From the user perspective, no user intervention should be required.
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