User Community Feedback

This is an important request. We have customers that have issues because the Webex app keyboard shortcuts are conflicting with their other business applications (notably the automatic global shortcuts that Webex establishes without intervention). They've requested to have a way to permanently disable Webex shortcuts in bulk (via control hub) rather than a user themselves going into Webex app settings to remove them each time it's encountered.

A recent update in 43.12 enabled CTRL+D as a global shortcut. This breaks functions in Excel and Powershell. We don't just wan the ability for users to disable (which now exists in settings > keyboard shortcuts) but need to ability for admins to control or prevent global shortcuts at an enterprise level. Please remove CTRL+D by default.

It is absolutely ridiculous that you can't turn off global keyboard shortcuts. The recent addition of Ctrl+Shift+X only made things even worse than before.
I use that combination a lot, so that means I cannot have Webex open in the background. And when I'm in a meeting, people will just have to endure me randomly opening a window every 20 seconds. Adding new, forced, global shortcuts through an update is absolutely asinine.

My company doesn't even do calls (much less multi calls), so the feature is entirely lost on me and the thousands of people I work with. All this achieves is slowly but surely destroying our productivity by taking away more and more shortcuts that users have muscle memory for. This has to be fixed.

Until that moment, I will do everything in my power to avoid using this software.

Occupying Ctrl-Shift-X globally is super annoying, let us edit the hotkeys in the setting. (Without being in a meeting, and also all of them.)

The inability to disable global keyboard shortcuts is especially annoying as the Webex app updates automatically and sometimes adds new global keyboard shortcuts that then interfere with other applications! For instance CTRL+SHIFT+X opens the multi-call window in Webex, but it conflicts with a keyboard shortcut in VS Code to open the Extensions pane. At least provide an option to only let shortcuts to work when Webex is in the foreground window!

Adding global shortcuts that affect other applications with no way to disable them is the sort of bug that unfortunately leads corporate IS committees to say, "Let's look at standardizing on the other conferencing/ productivity system."

Please, please offer the ability to disable or change the global shortcuts! This is impacting other applications and should be considered for immediate improvement.

shortcuts are great but PLEASE don't make any of them Global shortcuts unless you provide a way to turn them off by the user. The new ctrl-shift-x is used by a lot of different apps.

Still needs fixing, its almost impossible to google for any information on this.

This is a really bad bug. It assumes we won't use certain keyboard combinations in any other app and interferes with their functionality. I have to kill webex to use my other apps.

I am on Webex ver 41.11.0.20717 - and I DO NOT have the option to disable or change the Global Hot-Key definitions. This has REALLY impacted me in my ability to use my programming IDE. I would REALLY like the option to either disable or modify the global keys.

I am not able to use the "autothotkey" because 3rd party apps and programs cannot be installed on work computers.

Can someone PLEASE consider fixing this?

Yes, I also suggest to follow the way on how it is implemented on WEbex Meeting:

Users should be able to

a) Change assigments

b) disable global support of Shortcuts

This Autohotkey (open-source) script will do the trick for you. The issue with turning off global shortcuts is fixed in Webex 41.x but my company did not update yet and not clear when it does, very frustrating :/
What I do here is that when using my IDE (denoted as ahk_exe idea64.exe) I simply forward the shortcuts (^+z == Ctrl+Shift+Z) back to it and not allow it to be swallowed by goddamn Webex's global shortcut definitions. You find out your wished program's ahk_exe by using Window Spy app included in Autohotkey's installation.

; Some settings recommended options by Autohotkey

#NoEnv

SendMode Input

SetWorkingDir %A_ScriptDir%

; Remap keys blatantly posessed by Webex

#IfWinActive, ahk_exe idea64.exe

{

; MsgBox, You use Intellij

^+z::ControlSend ,,^+z, ahk_exe idea64.exe

^+d::ControlSend ,,^+d, ahk_exe idea64.exe

}

would be nice to have the ability to disable or even modify webex app [ formally webex teams shortcuts]

as they are described to use onhttps://help.webex.com/en-us/7wr87q/Webex-Keyboard-Navigation-and-Shortcuts

or at least modify them as used on webex meetings and events

https://help.webex.com/en-us/84har3/Cisco-Webex-Meetings-and-Cisco-Webex-Events-Accessibility-Features