Submitted ideas will be evaluated by our product teams for upcoming releases and will be responded to so you know where things stand. For product support, please use the community forums or contact TAC.
NOTE: All Cisco employees & Channel Partners must enter Ideas through this Ideas Portal.
As customers move to cloud based phone systems like Webex calling they need a client app that will just offers phone and voicemail service. The Webex app is great but not all companies are ready to give up their current MS Teams or Slack environment for the Webex app. Rather than supporting an additional collab platform most businesses will shy away from putting their phone system into Webex Calling in favor of just moving to MS Teams phone or a third party, standalone app. Alternatively, you could have a way to offering the Webex app as an MRA client they Jabber is.
In Calling In Webex App (UCM), you can deselect feature licenses assigned per-user in Control Hub to give "just" UCM Calling if you wish. This removes all other tabs from the user's view in the client and "look" like a standalone Calling client.
I am not familiar if Webex Calling environment gives you that same option on a per-user basis.
There is an advantage to only distributing and supporting one commonly used client for the multiple head-end types. It would be nice if you could get the same effect we are getting with settings in our on-premises Webex App + Register to Unified Communications Manager (UCM) license tick.
Attachments Open full size
Perhaps a good solution could be create and integration in MS Teams for the Calling app, like the already existent with webex teams or webex meetings. As webex offers the same functionalities as MS Teams, the integration adds confusion to the user.
Attachments Open full size
They use to have a standalone application called Webex Calling, however last yeah they created Webex Teams (All in One) and then in October they renamed Webex Teams to Webex.
Attachments Open full size